A service provider agreement is also called a service level agreement that is executed on an stamp per and signed by two or more parties, at one end is the customer/client and on the other end is one or more service provider(s). The agreement, in general, is an expression of service undertaking and covers areas such as a description of service, frequency, service fee, and contingency plan. This service provider agreement ensures that terms are clearly defined about the level of service, performance indicators and measurement, support level measurement and a clause for termination on contract on any breach or misrepresentation of the facts. The agreement is generally renewed on a yearly basis, and all the terms of the deal are revised piece by piece.
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